Refund policy

RETURN POLICY

Last updated January 09, 2025

We hope you are happy with your purchase! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return an item. Please email customer service at cruzdarkfashion@gmail.com to obtain a Return Merchandise Authorization number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

CRUZ

Attn: Returns

RMA#

19792 Ramsgate Ln

Huntington Beach, Ca 92646

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the recipient of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

A 10% restocking fee will be charged for all returns
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our returning policy, please contact us at:

cruzdarkfashion@gmail.com